Cancellation Policy

All products listed under a particular category may not have the same return/replacement period. Kindly check the respective item's applicable return/replacement policy on the product page for any exceptions to the table below.

Note: For Cancellation or refund please contact us through 9116429400 or mail us at info@onlinerashanpani.com  / rashanpanionline@gmail.com

Category

Period

Conditions

Grocery:
Grocery & Staples,Household Needs, Personal Care, Breakfast & Dairy, Snacks & Chocolates, Beverages, Noodles, Pasta & Instant, Sauces, Jams & Condiments, Organic & Gourmet, Baby & Kids.

1 Day Replacement/ Return/Refund

You may return for an exchange within 1 day of delivery, so long as it is unworn, unused, unwashed, without stains, undamaged and with all original tags still attached.

Stationery: Pens & Pencils, Markers & Highlighters, NoteBooks, Instrument Box, Erasers & Sharpeners, Drawing Books, Colour Pencils, Water Colours, Wax Crayons, Oil Pastels, Sketch Pens, Rulers & Measuring Tools, Scissors & Cutter Etc.

1 day replacement

You may return for an exchange within 1 day of delivery, so long as it is unworn, unused, unwashed, without stains, undamaged and with all original tags still attached.

Lifestyle: School Uniforms, Shoes, Shocks, Shirts, Pants etc.

2 day replacement

You may return for an exchange within 2 day of delivery, so long as it is unworn, unused, unwashed, without stains, undamaged and with all original tags still attached.

No Returns categories: Greeting Cards, Flowers, Fruits, Vegetables, Gift Cards, Bakery & Sweets.

Same Day Replacement only

Returns cannot be accepted for these product categories.

you may only ask for replacement.

Returns & Refunds
Products once delivered are non-returnable/ non-replaceable/ non-exchangeable, save and except: (a) if the product is damaged, defective, expired at the time of delivery or incorrectly delivered, and (b) if the return/ exchange policy listed with respect to the relevant product expressly and specifically permits the same – if so, the return/ exchange requests shall be processed in accordance with the terms of the relevant policy, including the specified timelines and conditions.
For digital goods, no return/ refund shall apply, and you are required to connect with the support team at info@onlinerashanpani.com. 
All refunds for permitted returns and permitted cancellations will be processed within 3-4 working days from the date of return/ cancellation approval of the product subject to satisfactory checks. 
Unless otherwise stated and/or as mutually agreed between RashanPani and the Customer, for payments made through electronic means such as debit card, credit card, net banking, UPI, etc., refunds shall be processed in the same manner as they are received or provided in the form of credit/ cashback/ coupon/ promotional code which shall be available for use against a subsequent invoice for transactions on the RashanPani Platform, in accordance with the specified terms, if any, such as validity period. Refund amount in the form of credits will reflect in Your account based on respective banks policies. Provided that, refunds, if any, for products purchased on cash on delivery basis shall be refunded by way of promotional codes only which shall expire after 30 days from the date of issuance. Users can opt-in for a promotional code refund for online payments as well.  Refunds cannot be transferred back to any other payment method once the credit/ cashback/ coupon/ promotional code is initiated. All other promotional codes issued shall expire within 7 days from the date of its issuance. 
All refunds shall be made in Indian Rupees only.